Apple has been known for personalization of their services, and about a minimal third party involvement. Everything about Apple would be apple-centric only, and the company has often stayed away from the markets. Apple is a lone wolf in the markets. The company has now been under criticism as it has been bricking the devices of the users who have been getting their Touch ID sensors repaired by third party service centers. The iPhones which have their Touch ID sensor repaired by a non-authorized source are now being bricked as the users are facing a message titled Error 53.
Due to the astronomical costs that the Apple service centers are known to quote, users prefer to go to third parties for repairs who often repair the devices in a fraction of the cost. However, this is against Apple’s terms of services, and the company is now taking actions against that ‘to protect the user privacy and security.’
The company has issued a statement on it saying – “We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components. If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support.”
However, this Error 53 situation might lead to a class action lawsuit against Apple for their ‘reckless’ policy. According to a Barrister in the UK, it is being said that this can be seen as an offence under the Criminal Damage Act of 1971. Even some lawyers in the US are saying that some of the Apple policies are violating the consumer protection laws.
Looks like Apple has found itself in a pickle this time around.