Microsoft has been one of the biggest names in the markets of technology for a very long time. The company enjoys a run on the top of the markets when it comes to the world of software and operating systems. However, the same cannot be said about Microsoft’s efforts into the markets of hardware technology. The company has faced a loss of several billion dollars in the hardware business, with close to 8 billion USD in just the mobile phones division! Microsoft has however, struck gold with the surface series, but recently the company has been plagued by overheating issues. Microsoft is soon going to start recalling the overheating surface pro power cords which have been a major controversy for them in recent times.
As per Channelnomics, buyers who purchased Microsoft’s Surface Pro, Surface Pro 2, and Surface Pro 3 tablets before March 2015 in the American markets, and before 15th of July in the Europian markets will now be offered a replacement for their chargers and charging cables that came along with the device.
A dedicated website is being setup for this voluntary recall scheme, and the company has said that if the Surface Pro power cords are “sharply or repeatedly bent… [or] tightly wrapped” they can start overheating, and can also cause a fire hazard. The recall will begin from Friday via the website.
A Microsoft Spokesperson has commented on the same, stating that: “As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly.”
The recall does not affect the users of the Surface Pro 4, and the device is being taken as safe to use. Microsoft has decided to do this on the right stroke of time before this problem amplified and caused them a major headache.